Written by P. Saltmarsh, iGaming Content Editor
Reviewed by V. Negine, Gambling Compliance Expert — Meet our team
Last updated: 11.07.2026
Last updated: January 2026
This Privacy Policy explains how Shazam (accessible at shazam-australia.com) collects, uses, stores, and shares your personal information. We take your privacy seriously, and we're committed to handling your data in line with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By using our website, you agree to the collection and use of your information as described here. If you don't agree, please stop using the site.
Shazam operates shazam-australia.com as an offshore online casino platform. We are not an Australian-licensed operator under the Interactive Gambling Act 2001, but we voluntarily comply with the Australian Privacy Principles as a baseline standard for handling the personal data of Australian users.
We collect information you give us directly and information we gather automatically when you use the site. This includes:
We don't collect sensitive information like your health records or political opinions unless you choose to share that with us for a specific reason, such as a self-exclusion request related to a gambling-related health concern.
There are a few key reasons we need your data. We use it to verify your identity and age (you must be 18 or over to use this site), process your deposits and withdrawals, manage your account, detect fraud and suspicious activity, and meet our responsible gambling obligations. We may also use your contact details to send you promotional offers, but only if you've opted in to marketing communications. You can opt out at any time.
Your data is stored on secure servers with industry-standard encryption. We use SSL technology across the site and restrict access to your personal information to staff who genuinely need it to do their jobs. We keep your data for as long as your account is active and for a reasonable period afterwards, as required by our legal and compliance obligations.
No system is completely foolproof, but we take reasonable steps to protect your information from misuse, loss, and unauthorised access.
We don't sell your personal information. Full stop. We may share it with:
Any third party we work with is required to handle your data securely and only for the purpose we've shared it with them.
We use cookies and similar tracking technologies on shazam-australia.com. Please read our separate Cookie Policy for full details on what we use and how you can control it.
Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and to ask us to correct anything that's inaccurate. To make a request, contact our support team at [email protected]. We'll respond within 30 days.
If you think we've mishandled your information, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
As an offshore operator, some of your data may be stored or processed outside Australia. Where this happens, we take steps to make sure it's protected to a standard comparable to the APPs.
We may update this policy from time to time. When we do, we'll post the revised version here with a new 'last updated' date. We encourage you to check back periodically.
Got questions about your privacy? Reach out to us at [email protected] and we'll do our best to help.
Gambling Help Online: 1800 858 858 | www.gamblinghelponline.org.au. 18+ only. Gamble responsibly.